As a Field Support Representative, you will work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow your Customer Accounts through education and other customer-centric activities. You will install, onboard, and train the staff in the clinic on the best way to use IDEXX products and services while also identifying additional customer needs and presenting solutions to help. You will assist with critical customer need visits, providing onsite technical support when things are not going according to plan. As an FSR, you will be expected to visit customers in the field every day, occasionally adjusting your schedule as needed to attend customer events and accommodate industry events/tradeshows. The Field Support Representative positions are field-based, where you will work and travel from a home office. You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor. No two days are the same, and you will be accountable for managing your schedule and travel based on the unique attributes and needs of your customers while also keeping a focus on your own professional development and growth. What do you need to succeed?Being able to build relationships with all personalities is a must! You will get to visit some amazing people and places as you work. To be successful in this role, you will need to possess a minimum of three (3) years of veterinary clinic experience, with a training and/or practice management background strongly preferred. Native Spanish and fluent English are required. You must be able to effectively communicate and collaborate with customers, management, and peers. You need to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. It is imperative that you have effective listening skills utilized to discover customer needs to adapt your approach and demeanor to different situations. Presenting a professional brand for yourself and IDEXX at all times is crucial. You must be comfortable learning and using technology such as computers, tablets, and smartphones. Computer networking experience is preferred. We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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