We are looking for a Field Service Engineer for our location in Cordoba.
As part of our team, you will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment.
Your responsibilities:
Perform occasionally service tasks, identifies technical problems and makes analysis through remote or on-site activity for transformers in operation.
Contribute to customer satisfaction and maintain a good relationship with customers.
Manage internal and external customer communications about project warranty cases with emphasis on timeliness, accuracy and follow through.
Establish consistent project execution and warranty resolution procedures and guidelines.
Coordinate with customers, service team, operations, quality, and engineering areas of the plan to be executed for resolving warranty issues.
Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities.
Perform root cause analysis and customer reports for site interventions. Reports to be done in a timely manner and follow up when needed.
Review, prepare and approve purchase orders for materials and services.
Coordinate the preparation and submittal of OHS documents in a timely manner for site interventions.
Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.
Communicate lessons learned and improvement actions to the organization.
Your background:
Degree in mechanical or electrical engineering.
More than 3 years of experience in operations and processes for Transformers business.
In-depth knowledge of transformer construction and operating conditions will be a plus.
You work in a structured way, applying relevant methods, procedures, and tools.
You have a strong character, are determined, result-oriented, and have an open mindset. You have a deep sense of ownership to deliver the assigned targets.
Your communication skills are strong, and your English and Spanish levels, both spoken and written, are good.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
Cordoba, Cordoba, Spain | Engineering & Science
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