Country
Spain
Date published
26-Mar-2024
Site
Barcelona Multilingüe
Application deadline
31-Dec-2024
Nº of openings
10
Languages required for role
English
Shift details
Shift
Start time
End time
Working time
From
To
Contract Hours
Night
22:00
08:00
Full-time
Monday
Sunday
38,5
Job description
Majorel is now Teleperformance! And together we represent the world leader and largest provider of outsourcing services in all business sectors and on all continents, on behalf of the main international brands and companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated! We are currently hiring people willing to grow professionally and at the same time contribute with value and the highest quality standards to our services.
Responsibilities
Purpose of the role:
As the foundation of the Risk Team, risk specialists help protect, our users, and their customers from a wide range of risks that come with navigating the world of payments. On a given day, each Specialist reviews businesses who either wish to use or are currently using the platform. While doing so, the reviewer verifies and validates information provided by the merchant. A standard check will compare specific details from the account application against supporting documentation such as a website, document scans, or internal/external databases. The reviewer will be evaluating merchants for potential risks they may present to . This can take the form of supportability, KYC, credit, or fraud.
Verify all required details have been submitted with application for processing. Examine and validate the identity of the merchant to ensure the information submitted is valid. Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant. Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant. Investigate and compare the items sold on the merchant's website to information provided on the Product description, merchant industry, and charges. Reference an internal supportability list provided by , and judge whether the merchant is in compliance with our clients guidelines. Ensure no items being sold on the merchant's site violate these guidelines. Based on the merchant's website, categorize the business using a list of guidelines. Identify businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements
Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers. Fluent in English (C1 or higher) Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up. Capacity for showing empathy, remembering there is a person behind the business and aren't overly harsh in your assessments. Efficiency working in a fast-paced, high-volume environment. Comfortable making decisions based on incomplete or ambiguous information. Are persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes. Collaboration with team members and affinity to share knowledge and best practices to help the team succeed
What we offer
38,5 hours/week, Night-Shift, from 22.00 to 08.00. Salary: 18.065 € gross/year - Temporary 6 month contract Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project) A permanent presence of coaches who will facilitate your personal and professional development Employment with the world's largest provider of contact center services Excellent work environment, great colleagues, social arrangements and personal development International business casual environment. Competitive Benefits package!
Equal opportunities
At Teleperformance we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
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