This opportunity is for a SaaS scale-up success story allowing more than 8000 companies to offset their carbon emissions and plant trees through our intuitive technology. We are looking for a Customer Support Junior located in Barcelona.
What we are looking for:We are currently looking for an empathetic and problem-solving new colleague to join our Customer Support Team. If you would like to be part of our success story by contributing to the happiness of our customers, we are happy to get in touch with you!
You will be responsible for solving our customers' questions about how to join our mission to plant trees, and any other doubts they may have related to plans, payment methods, tools that we make available, among others.
Key Responsibilities:Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.Identify our customer needs and help customers use specific features.Share feature requests and effective workarounds with team members.Follow up with customers to ensure their inquiries are resolved.Gather customer feedback and share it with our Product, Sales, and Marketing teams.Help out with the management and settlement of claims.Document key customer service processes and tools so that we keep improving our operations.Become a trusted advisor for every one of our customers.What you should have:Excellent communication and problem-solving skills.Fluent level of English and any other European language. The more languages you speak, the better.You are ambitious, self-motivated, energetic, goal achiever.You can prioritize and switch focus quickly. You can multitask.Passion for our mission: Planting trees.Passion for tech and digital products.Bonus Points:Familiarity with Hubspot is a plus.Understanding of how a CRM system works.You've worked in a startup before.You're a heavy user of digital products and services.Start-up friendly, willing to embrace the chaos of a fast-growing company.Strong environmental motivation.Strong desire to learn and improve.Salary:Competitive market salary with a clear path for consistent increases.
Position Type:Full-time position. Permanent contract with a trial period of 3 months.
Work Location:Poblenou, Barcelona (no remote work options).
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