SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence, and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.
Job Description
What you'll do
Establish, monitor, and manage budgeted revenue and net operating income.
Develop and implement strategy for the department to achieve budgeted revenue and net operating income goals.
Work closely with the Sales and Events teams to ensure guests expectations are met and exceeded.
Establish and champion SLS specific Standard Operating Procedures (SOP's) for the department.
Oversee all aspects of training, orientation, and development for the department.
Monitor quality of service and product.
Ensure that labor and expense guidelines are adhered to maintain budgeted expenses.
Supervise and provide leadership to the team. Organize and conduct department meetings.
Promote guest satisfaction throughout the operation. Respond to guest complaints in a timely manner.
Manage all phases of Loss Prevention within the department.
Prepare and submit required reports in a timely manner.
Distinguish SLS as the industry leaders that continually improve to maintain our cutting edge.
Monitor industry trends, take appropriate action to maintain competitive and profitable.
Work with Executive Committee members as needed and keep them informed of departmental issues as they arise.
Work seamlessly with brand partners and corporate partnerships.
Promote inter-company business relations and shares best practices.
Ensure compliance with all local liquor laws, health and sanitation regulations, and all other Food and Beverage related life/safety and legal compliance in accordance with federal and local laws.
Qualifications
5+ years of experience in a senior food & beverage, banquets and/or catering role, preferably within a lifestyle brand.
Resort and international experience preferred.
You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
Excellent verbal and written communication skills. Fluent in Spanish and English.
You have a solid understanding of local legal compliance requirements.
You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS's unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You're up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other, and has fun along the way.
What's in it for you...
The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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