At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Director will be responsible for all aspects of the Digital Workflow Solutions business for the EMEA group. He/she will ensure the timely delivery of services and products that meet Healthcare's needs while ensuring strict adherence to quality, regulatory and safety requirements.
He/she will manage to maximize the effective use of labor, equipment and other resources, in order to drive aggressive growth, meet customer service expectations and contractual requirements and do so within the financial parameters of the Plan for EMEA.
In executing these responsibilities, the Managing Director will work closely with the system sterile processing and operations leadership within EMEA.
The Director reports directly to the Vice President of Digital Workflow Solutions and the incumbent will liaise with the Vice President and Managing Director EMEA.
Duties
Strategic Business Planning
Work with country leaders to define requirements for competitive and conforming software products in CSSD and GI.
Distill requirements into an EMEA product strategy so the Dev team can execute based on priority and timing needed to support financial performance in the region.
Establish knowledge base in the region to support compelling and competitive RFP and Tender submissions for companion IPT products.
Build an operational plan that contemplates product preparedness, market opportunity and resource allocation to achieve targeted growth goals.
Build out local teams to ensure growth trajectories, Customer satisfaction, and overall portfolio competitiveness is sustainable.
Financial Control and Authority
Develop and perform against budget and financial targets set by the Business Unit.
Create weekly and monthly management reports, dashboards and other metrics.
Control labor hours and costs within budgeted allowances.
Monitor and ensure all transactions are banked, secured and controlled in accordance with company policy.
Ensure compliance with financial controls and procedures.
Operational Management
Create and lead a culture of constant improvement and excellence through innovation and development of process improvement.
Ensure the effective use of the IT, finance and other systems to maintain the integrity and availability of management information.
Produce and report timely and accurate management information; record and report key performance indicators.
Implement and actively maintain compliance to company policies and defined Standard Operating Procedures.
Organize and ensure the efficient delivery of services in accordance with contractual service level agreements.
Risk Management, Security, Health and Safety
Actively manage risk by developing and implementing the Division's risk management procedures.
Identify existing and new risks and create a culture of vigilance and proactive risk management.
Quality Assurance and Customer Service
Maintain product and service quality standards at an acceptable level in accordance with Company standards.
Create and deliver a quality-driven culture and environment within the unit.
Work proactively to improve process, quality and risk controls and to eliminate inefficiencies.
Maintain effective communication with customers and other stakeholders.
Human Resources
Create a culture of development and opportunity characterized by reward, recognition, training, development and advancement opportunities.
Effectively manage staff training and development.
Foster a workplace culture consistent with the values and mission of the company.
Partner with Human Resources to manage the performance of staff in the unit.
Supervisory Responsibilities
Responsible for direct supervision, development and evaluation of employees.
Must possess exceptional verbal and written communication skills.
Education Degree
Bachelor's Degree
Required Experience
Minimum of 10 years of progressive management and leadership experience.
Prior experience in the health care industry.
Ability to contribute significantly to the strategic planning process.
Superior interpersonal communication, presentation and influencing skills.
Demonstrated financial acumen.
Proven client-facing skills and account planning experience.
Strong demonstrated depth of understanding related to production processes and control.
Self-starter; ability to work independently when required.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS strives to be an Equal Opportunity Employer.
Req ID: 46894
Job Category: Customer Operations/Customer Support
Location: Madrid, M, ES, 28001
Workplace Type: Remote
#J-18808-Ljbffr