.Job ResponsibilitiesOversee all aspects of branch operations, including inventory management, order processing, and logistics.Ensure compliance with company policies, procedures, and regulatory requirements.Monitor inventory levels and coordinate with the supply chain team to maintain optimal stock levels.Implement strategies to improve operational efficiency and minimize costs.Supervise branch staff, providing guidance, support, and coaching as needed.Foster a positive work environment conducive to collaboration, teamwork, and high performance.Conduct regular performance evaluations and provide feedback to staff to enhance productivity and job satisfaction.Identify training needs and coordinate training programs to develop the skills and competencies of branch employees.Ensure exceptional customer service delivery at all times, addressing customer inquiries, concerns, and complaints promptly and effectively.Monitor customer feedback and implement measures to continuously improve service quality and customer satisfaction.Build strong relationships with customers to foster loyalty and repeat business.Collaborate with the sales team to support their efforts in achieving sales targets and business growth objectives.Assist in organizing promotional events, product demonstrations, and other marketing initiatives to drive sales.Monitor sales performance and provide insights and recommendations to optimize sales strategies.Prepare regular reports on branch performance, including sales figures, inventory levels, and operational metrics.Analyze data to identify trends, opportunities, and areas for improvement, and develop action plans accordingly.Provide insights and recommendations to senior management to support strategic decision-making.Prepare and analyze reports on accounts receivable, aging balances, and collection performance.Identify trends and patterns in payment behavior and recommend strategies for improving collections efficiency.Provide insights and recommendations to management regarding credit and collections policies and procedures.Evaluate credit applications from new customers and conduct thorough credit checks to assess creditworthiness.Determine appropriate credit limits based on risk assessment and company policies.Collaborate with the sales team to negotiate credit terms and conditions with customers.Monitor accounts receivable aging reports and proactively follow up on overdue payments.Contact customers via phone, email, or mail to remind them of outstanding balances and negotiate payment arrangements.Resolve billing disputes and address customer inquiries related to invoices and payment terms.Escalate collection efforts for delinquent accounts and initiate legal action when necessary.Build and maintain positive relationships with customers to facilitate timely payments and resolve issues amicably.Provide assistance and support to customers experiencing financial difficulties, offering flexible payment options when appropriate
