Job Category: Sales
Job Details: Experienced in training learners of different levels, across a variety of topics in an engaging and impactful way to drive outcomes.
ResponsibilitiesAct as the Field's trusted advisor for the CSG Enablement Organization, building trust and credibility to become a key business partner.Define enablement requirements, learning objectives, and success metrics.Create prioritized enablement roadmaps each quarter for aligned lines of business.Drive adoption of existing enablement offerings (soft skills, industry, Success methodologies).Create and deliver new scalable training programs that positively impact key business metrics such as productivity, new hire ramp time, etc.Complete requirements through delivery, and track metrics to evaluate the impact.Partner closely with the Instructional Design Team who help develop scalable learning curriculum using innovative tools and technologies.Develop and analyze success metrics to measure impact and improve learning programs; continuously assess delivery process improvement opportunities.Preferred Qualifications and SkillsExperience crafting and delivering innovative learning programs with measurable business results.Proven experience with learning and design, solution discovery skills, consulting skills, crafting and delivering scalable training programs and has a passion for learning through delivery and facilitation in a mid-to large-sized organization.Proven program management experience.Strong communication skills; adept at resolving sophisticated business issues and moving solutions to the next level.Training and facilitation background.Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes.Ability to plan, manage and deliver multiple, concurrent, and sophisticated work streams in a matrixed organization with aggressive timelines.Knowledge of Salesforce product portfolio with strong understanding of product messaging and positioning in addition to overall industry knowledge.Leadership SkillsPASSION: Passionate about Customer Success.BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on.STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.TEAM PLAYER: Proficient at collaboration and working with members of a team.LEADERSHIP: Self-aware and strategic problem solver; proficient at building strong relationships and managing personnel.COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.URGENCY: Ability to move fast and drive business value and results.OHANA: Embodies Aloha culture; a standout colleague that everyone enjoys working with and has a generous heart.TRUST: Trusts the company's core values; shows integrity, transparency, and reliability.ADAPTABLE: Excels in high levels of uncertainty and change.COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Field and Community knowledge and resource base.Accommodations Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce welcomes all.
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