WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.
We're not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).
As the leading global freight booking platform for a massive industry, we've been crushing it with double-digit growth, year after year. But more importantly, we're firm believers that what's good for our customers is good for us. Understanding and living up to the expectations of our clients defines our development and is our priority.
This is why the person on the front line of customer engagement matters so much. As a Customer Success Executive, you will be responsible for delighting our customers by providing excellent customer service, across support, data management, and engagement.
Your main responsibilities will include:
Ensuring that customers know how to use the platform and are making use of our extensive and innovative list of features.Responding to customer inquiries effectively.Transforming air cargo rates into our format and uploading them into the system.Identifying upsell opportunities and passing them on to the sales team.Motivating customers to transact through the WebCargo system.Keeping the CRM up to date. Basic RequirementsFluency in Spanish is required to communicate with Spanish-speaking customers.A high level of English is required.Very precise and detail-oriented.Customer-oriented with excellent communication skills.High level of Excel.An autonomous person that can learn fast.Team player.Capable of adapting to a fast-changing environment. Preferred QualificationsBachelor's degree.Knowledge of the Cargo Freight industry.Other languages will be a plus. Why is WebCargo where you want to work?
Location: Barcelona, Spain but only some of the time. We're on an employee-friendly hybrid model.We believe that employees who get better make us all better. We strive for professional development and continuous learning.Apart from career support and guidance, you'll be entitled to an annual training budget for personal and professional development.Participation in the Long-Term Incentive Plan (LTIP) of the Freightos Group.Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.Full-time position. Flexible schedule & intensive working hours on Fridays.Multicultural and open environment, full of great people from multiple countries.Great office in Torre Glories with amazing views, located in the centre of the technology HUB in Barcelona.
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