(D442) - Customer Success Director - Td140

Company Description: Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 4,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customers and guests.
Job Description: For our ReviewPro Team, we're looking for a Director who will lead the ReviewPro Customer Success teams in EMEA and US. A driven, self-motivated hospitality expert to be responsible for the Customer Success teams in EMEA and US regions who provide product and implementation expertise along with support to our clients. You will lead the Customer Success team to ensure the satisfaction of our clients by achieving set criteria throughout their lifecycle with ReviewPro to finally generate upsells and ensure contract renewal.
Responsibilities:Define and optimize client life cycle.Standardize the template for a Success Plan for customers in different segments.Define and oversee lifecycle processes/touch points, including exec sponsor program, EBR process, and
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