Who we areLodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.About the roleAt Lodgify, we're on the lookout for a Customer Support Specialist to join the team in Barcelona! As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves "gurus") in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make the most of Lodgify.What will you doProvide information and advice users on appropriate action to solve issuesRespond to incoming requests for assistance via email or telephoneEnsure nothing but excellent service and a high level of customer satisfactionMaintain client relationships through product support over the phone or chatTroubleshoot technical issuesReport customer feedback/issues to relevant departments & follow up.What you must have:Outstanding verbal and written communication skills in English + French (any other additional language is a plus)Easily connect with people and understand their issuesPassion for creating the best customer experience everOrganized and able to handle multiple inquiriesPositive attitude and sense of responsibilityGood communication and problem-solving skillsFamiliar with cloud-based applications and internet expertLove taking ownership of side projects.Why you'll love us:You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.What's in it for you?The freedom to work from home any day that works for you.Enjoy 25 working days of paid vacation and Jornada Intensiva in August.Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller's prepared dishes to level up your mealtime!Flexible Remuneration options for your transportation needs.Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.Free Spanish classes.Boost your earning potential with our referral program that offers paid compensation.Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.*Benefits offered may differ based on the type of contract that is issued.So, what are you waiting for? Apply now!All applications and CVs must be submitted in English
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