Customer Support Representative Intern

About the RoleThe CompanyMorningstar is a leading provider of independent investment research in North America, Europe, Australia, Asia, and Africa.We offer an extensive line of products and services for individual investors, financial advisors, asset managers, retirement plan providers and sponsors, and institutional investors in the private capital markets.The GroupMorningstar Client Service Group is the ambassador of our talents and investments aiming to provide our customers with unique experiences while helping them reach their business success goals.The vision of the department is to deliver a seamless, joined up experience and provide our clients with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business.We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions.The way we operate is also key to creating a high level of engagement and job satisfaction from our employees helping to retain great talent within the organization.Job ResponsibilitiesWork with our Customer Support Representatives to provide best-in-class service to all incoming client queries related to Morningstar products and services.Supporting on specific projects within the team.QualificationsCurrently in your final year and completing your Bachelor.Proficient oral and written communication skills. Fluent in English and 1 other European language (German, French, Dutch, Danish, Swedish, Norwegian, Finnish, Italian).Interest in the financial industry and passionate about learning.Solid communication skills with the ability to converse, support and guide our clients with a range of queries.Previous experience in a customer focused role (either B2C or B2B) and knowledge of Microsoft Office are a plus.
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