Customer Support Representative - German - Rotterdam

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements.
Responsibilities/Tasks Are you a fluent German speaker with an affinity for food, health, and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? Do you enjoy being part of a fast-growing international organization?
Ensure the CS team solves 95% of customer issues.
Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
Ensure and improve satisfaction on supplement and intake questions, measured during service calls.
Take an active role in reaching the desired level of team happiness, based on outcomes of our employee satisfaction tool.
Identify with the company values and be responsible, be an example for the entire team, stimulate open feedback and discussion in a safe setup, be positive & enthusiastic.
Recognize bottlenecks (work processes, systems), report them in a structured way, and proactively work on solving the issues.
In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.
Requirements Fluent in the German language.
Work experience in the field of customer service.
Affinity with health and nutritional supplements.
Communicative and service-oriented.
Commercially savvy, flexible, stress-resistant, and problem-solving.
Proactive, a real team player, positive, motivating, pragmatic go-getter, and enthusiastic.
This is a hybrid working environment.

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