Customer Support Rep

We're seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you'll provide exceptional customer service, resolve issues efficiently, and ensure customer satisfaction via phone, email, or chat. Responsibilities: Respond to customer inquiries and concerns via phone, email, or chat Resolve customer issues efficiently and effectively Provide accurate product/service information Process orders, returns, exchanges, and cancellations Escalate complex issues to senior team members Maintain accurate customer interaction records Meet customer satisfaction and call handling targets Requirements: High school diploma or equivalent 1-2 years customer service experience Excellent communication and problem-solving skills Ability to work in a fast-paced environment Strong technical skills (CRM software, Microsoft Office) Flexible schedule Preferred Qualifications: Previous call center experience Customer relationship management (CRM) software knowledge Certification in customer service or call center operations Bilingual or multilingual skills Tipo de puesto: Jornada completa Sueldo: 2.000,00€-2.500,00€ al mes Beneficios: Cursos de idiomas ofertados Seguro de vida Horario: De lunes a viernes Turno de mañana Retribución complementaria: Bonus por objetivos Experiencia: Atención al cliente: 1 año (Deseable) Idioma: Inglés (Deseable) Ubicación del trabajo: Empleo presencial #J-18808-Ljbffr