Customer Support Rep

We're seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you'll provide exceptional customer service, resolve issues efficiently, and ensure customer satisfaction via phone, email, or chat.Responsibilities: Respond to customer inquiries and concerns via phone, email, or chatResolve customer issues efficiently and effectivelyProvide accurate product/service informationProcess orders, returns, exchanges, and cancellationsEscalate complex issues to senior team membersMaintain accurate customer interaction recordsMeet customer satisfaction and call handling targetsRequirements: High school diploma or equivalent1-2 years customer service experienceExcellent communication and problem-solving skillsAbility to work in a fast-paced environmentStrong technical skills (CRM software, Microsoft Office)Flexible schedulePreferred Qualifications: Previous call center experienceCustomer relationship management (CRM) software knowledgeCertification in customer service or call center operationsBilingual or multilingual skillsTipo de puesto: Jornada completaSueldo: 2.000,00€-2.500,00€ al mesBeneficios: Cursos de idiomas ofertadosSeguro de vidaHorario: De lunes a viernesTurno de mañanaRetribución complementaria: Bonus por objetivosExperiencia: Atención al cliente: 1 año (Deseable)Idioma: Inglés (Deseable)Ubicación del trabajo: Empleo presencial#J-18808-Ljbffr