Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Through research, development and partnership, our client supports the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free.
What you will be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions.
Offering an omnichannel service to our consumers via telephone, email, chat, and social media.
Developing a sound understanding of the products and services offered by our client.
Embrace our company values and act as a brand ambassador.
Requirements
What skills & experience will you bring to us?
A fluent level of Polish & English with exceptional grammar and spelling skills.
A genuine passion for delivering outstanding customer service.
Ability to deal with sensitive calls with empathy.
Strong administrative skills with a keen eye for detail.
A professional outlook and proactive approach to problem solving.
Benefits
What do we offer?
Start date: 6th of December
Contract: Temporary (3-month contract with 1-month probation period)
Part time: (20 hours/week)
Working days/Hours: Sunday to Thursday or Monday to Friday, rotative shift between 11:00pm to 5:00am (4h/day)
Salary: 8993€ gross per year
Monthly Bonus: 75€ per month
Night Shift payments: 1.85€ per hour between the hours of 10:00 pm until 3:00 am
Holidays: 2 accrued days per month / 24 calendar holidays
Paid bank holidays + 1 extra day in lieu
Working From Home: Anywhere in Spain
Training: 1 week of full time online training, from Monday to Friday from 9:00am to 6:00pm
Office location: Barcelona (La Sagrera)
Other Benefits:
Best-in-class people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
Option to sign-up for Discounted Private Health Insurance.
Referral Program – Bring a friend and get a referral bonus.
Access to LinkedIn specialized training & courses.
Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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