col-wideJob Description:Cledara is a fast-growing SaaS fintech that offers an all-in-one SaaS purchasing, management, and compliance platform for companies. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy.Think of us as a fintech wrapped into a powerful, yet simple to use and transformative SaaS tool.We are backed by leading investors, including Techstars and Anthemis, and have received global recognition:- SaaS Startup of the Year 2018 by SaaStock- Top 5 female-founded SaaS companies globally by Microsoft's M12 Venture Fund and Melinda Gates' Pivotal Ventures- FinTech 50 'Hot Ten' company in 2020 for being one of the fastest-growing fintech startups in EuropeWe help companies in the UK and Europe become more successful users of SaaS by unifying and automating the whole SaaS journey in a business - discovery, purchase, management, and cancellation. We are growing very quickly and looking forward to having a passionate Customer Support Associate join our team.Tasks**What you'll be doing**:- Monitoring Cledara's customer support channels and responding to customer queries in a way that inspires trust and peace of mind- Reviewing customer onboarding requests and completing data entry into our compliance systems- Help draft and implement guiding principles, processes, and tools for Cledara's customer-facing operations- Develop trusted advisor relationships with customers- Identify opportunities to improve Cledara's product through collecting and understanding feedback from customers**Requirements**:- Excellent English, both written and spoken- Strong verbal and written communication skills- A customer-first mindset and communication style that makes customers feel as though you are their passionate advocate in the business- An inquisitive approach to life - you seek to understand what people are saying in-depth, rather than making assumptions- You are comfortable with rapidly changing environments, organized and resourceful- 1+ years of experience in a Customer Support role for a B2B start-up- Ideally, you have worked with Customer Support tools such as Intercom or Zendesk**Benefits**:Stock optionsBrand new Apple laptopRegular social events and company offsitesCentrally-located offices in Barcelona (and London)**Healthy mind and body benefits, including**:- Health insurance- Fitness budget- Food budgetAnd above all, the opportunity to join a young tech company in a massive period of growth to accelerate your career!If you think your skills and experience match what we are looking for and you'd like to join one of the fastest-growing fintech companies in Europe, please get in touch!**For recruiters**: we aren't currently looking for additional support on this role and won't be accepting any unsolicited CVs
