Customer Success Specialist DACH
Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain time type Full time posted on Posted 2 Days Ago job requisition id JR19082
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Take into consideration this is a Temporary Position
Position Purpose
Provide back-office support to Pallecon Portfolio. It involves collaboration, teamwork, coordination and communication to provide an effective resolution in a timely manner.
Also to drive improvements in customer experience that are focused on solutions, and creating/delivering value.
It provides a high level of complex problem solving and proactive support.
Key Accountabilities
Actively work to understand CHEP's business functions, systems and products to deliver time query resolution and excellent service to customers.
Ensure the investigation and resolution of customer enquiries and complex issues with minimal delay, in a competent and professional manner.
Recommend process improvements to ensure customer satisfaction and to improve service levels: Plan and implement actions plans by contacting and working with customers proactively.
React positively to problems/issues and take preventive actions with a root-cause analysis.
Ensure that best in class service is given to customers.
Manage Customer Serial On Boarding (GSAM).
Manage end-to-end Audit process for Customers.
Demonstrate an in-depth understanding of customers' operations, supply chain flows & needs.
Ensure no overdue debt from customers and provide support for bad debt resolution.
Account health: Provide analytical data and support on specific account queries. Have the analytical capability to identify customer´s issues. Aggregated & GSAM levels.
Resolve invoicing and pricing queries. Raise credit notes and manual invoices if needed.
Manage and maintain customer database and account balances accurately in the systems.
Admin support to all internal teams via systems (Sale Force, SAP), or email.
Qualifications:
University Degree in Business Administration or business related studies would be a plus.
Experience:
2-3 years of business experience.
Minimum 2 years of customer service or support experience.
Skills and Knowledge:
Strong analytical and problem solving skills.
Organization and prioritization skills.
Dealing with ambiguity.
Excellent customer service and relationship building skills.
Commitment to customer focus with strong listening and account management skills.
Excellent written and verbal communication skills.
Good knowledge of MS Office (Excel, Word, PowerPoint).
Self-initiator and results driven.
Detail oriented and a team player.
Languages:
German & English.
Any of other additional European Language would be a plus.
Preferred Education
Degree and equivalent - Economics.
Preferred Level of Work Experience
3 - 5 years.
Remote Type
Hybrid Remote.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
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