Customer Success Specialist - Compliance (Onsite-Night Shift)Job Title: Customer Success Specialist - Compliance (EN) Job Type: Full Time (Monday-Friday, 9pm - 6am - Night Shift) Location: Pasig, Manila, Philippines Workplace Type: Full-time, in office Job Description: At Sesimi, we're revolutionizing the advertising industry, not by serving or selling ads, but by automating agencies. We have rapidly expanded from our Australian roots into the United States and Canada, and now we're on the hunt for a dynamic and driven Customer Success Specialist - Compliance to join our Manila-based, Philippines team.This isn't just any Customer Success role. You will be a crucial member of our customer success - compliance review team, you will play a pivotal role in reviewing client submissions and ensuring the compliance of their brand within the US and Canadian markets. Your work directly contributes to the success of our compliance program, catering to marketing teams within enterprise clients across North America. Fluent in English, your main task involves nurturing strong, productive relationships with our customers, making sure their submissions align with compliance standards and addressing any queries with efficiency and accuracy. Your collaborative nature will shine as you partner with our teams in North America and the Philippines, driving customer satisfaction and participating actively in projects that foster our collective goals. Your commitment is key to maintaining our esteemed reputation for outstanding customer service during our ongoing expansion. If you have a passion for improving processes through software, seeing customers succeed, and are willing to be hands-on then we're for you. What makes us different? You'll have direct contact with Senior team members to help shape the growth and vision of the company. You'll be the vibrant first impression our clients encounter, bringing our brand's values to life with every interaction. This gives you a unique opportunity to make a real impact in a fast-growing software company. Are you ready to help us change the landscape of advertising? Come join Sesimi! The role: ? Enforce our customers' programs to guarantee consistency and accuracy in evaluating advertising and marketing submissions. ? Serve as subject matter experts on client-specific programs, adeptly applying relevant rules and guidelines during reviews. ? Uphold all Standard Service Level agreements. ? Assist in the rollout and support of customer-specific programs. ? Continuously expand knowledge on our tailored customer programs, collaborating with and learning from team experts. ? Possess strong teamwork skills, working effectively with the in-office team and the North American team to continuously collaborate and enhance processes. About you: ? Exceptional English listening, speaking and written communication skills. ? Bachelor's degree in Marketing, or a related field. ? Minimum of 2-3 years' experience in a similar role. ? Demonstrated ability to communicate and collaborate effectively within a team and with day-to-day users of an organization. ? Proven ability in handling multiple tasks simultaneously with an attention to detail. ? Experience in delivering client-focused solution based on customer needs. ? Experience and fundamental skills in the Microsoft Office suite, including Excel, PowerPoint (or Keynote). ? Experience with productivity tools such as Slack, Notion, Intercom, Google Workspace or their counterparts. Working with Us: ? This is an in-office position based in Pasig, where you'll collaborate closely with the team to learn, share, celebrate successes, and foster strong working relationships. ? This position operates on a night shift schedule to cater to our North American clients' needs. ? As part of our commitment to serving our North American clients, we observe US holidays rather than those of the Philippines. This ensures alignment with our clients' schedules and allows for seamless collaboration across time zones. ? We think differently. Our refreshing work values define a culture that benefits from a focus on wellbeing, learning and growth opportunities, career advancement with our international expansion and consistently high levels of employee engagement. ? Your wonderful colleagues will bring a diversity of thought and experience to the table and you'll enjoy a work environment where everyone is given a voice to speak up and contribute.A successful candidate should be prepared to submit and complete the following as part ofonboarding requirements. • Scanned copy of valid NBI Clearance• 2x2 & Half body picture with white background• Photocopy of 2 valid IDs – front & back (government-issued)• Clear copy of your Birth Certificate (PSA or NSO)• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team) Click https://bit.ly/KMCOnboardingRequirements to view the complete list of KMC's pre-employment requirements. Your application will include the following questions: How many years' experience do you have as a marketing specialist? Report this job advert Don't provide your bank or credit card details when applying for jobs. Researching careers? 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