Hungry, Humble, Honest, with Heart. The Opportunity - This role is Hybrid Customer Success at Nutanix. The Customer Success Representative will be part of the Nutanix Customer Success team. This team works closely with internal functions such as Global Sales, Marketing, Channel, and Support. They also have access to the Nutanix customer, partner, and distributor community in their region. The team focuses on product adoption, renewals, retention, and revenue growth. They maintain a consistent cadence of client-facing activities, develop long-term plans with customers, and manage project adoption and implementation plans.
The team collaborates with Engineering and Services teams to resolve post-sale implementation issues and engages with theater leaders for executive level engagements.
Your Role - Maximize the success of Nutanix's French customers across EMEA through proactive engagement and support.
Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates.Maintain timely and accurate records of all customer interactions and data.Act as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.Maintain a high level of daily activity including customer and internal calls, meetings, and customer research.What You Will Bring - Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales.
Fluent in French and English.Experience working with software subscription customers.Proven track record of overachieving in a sales metrics-driven environment.Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking would be desirable.About the Team - Since 2020, Mauricio has been an integral part of Nutanix, drawn by the allure of a burgeoning cloud computing company with a stellar team, aligned values, and endless growth opportunities. Starting his journey as part of the Inside Sales team, Mauricio steadily progressed to the role of Senior CSR and eventually assumed the mantle of Manager Customer Success. Before joining Nutanix, Mauricio honed his skills in healthcare IT at Siemens and ED Diagnostics, as well as gained valuable experience in the banking sector with Bankinter and Scotia Bank. His decision to join Nutanix was fuelled by the company's trajectory amidst the dynamic landscape of cloud computing, where Nutanix stands as the epitome of simplicity in the face of cloud complexity and IT challenges.
Benefits - Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
Work in our new sales hub in Barcelona and play a part in helping grow the office.Attractive additional benefits (stock plan options, health insurance, pension, vacation, etc.) Great growth potential. A place where you can make your mark and advance your career.How We Work - The Inside Sales team is a fully hybrid team. You will spend time working from our new Barcelona office and from home, you will feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats.
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