The role of the Customer Success Manager is to build a bridge between our customers and the Quality Department. The person in this role will be responsible for all after-sales-related activities that include communication with the customer, with the Account Directors, and with the Quality Team. The objective is to provide a five-star customer service and account management experience by always following up on customer requests and clarifying all after-sales-related questions that might come up after an audit has been sold. Additional responsibilities include the presentation of Qualifyze services and benefits, building up a relationship with our customers, as well as helping with RFQs and legal (contractual) administration.
WHAT QUALIFYZE CAN OFFER YOU 100% flexible, work from home or from one of our offices when you choose to, so that you can get to know your colleagues personally.An option to work from anywhere abroad for up to three months per year.A very competitive salary including base salary and commission.Hyper growth startup with the goal to become the first unicorn in the auditing industry, 15 Million USD in funding received in our Series A financing round in November 2021.A multicultural, young and dynamic team that values impact over effort and that has always valued a sleeves up mentality over an impeccable CV.Modern co-working space in the heart of Barcelona (with the flexibility to work remotely).An international working environment characterized by a great company spirit and an open feedback culture. HOW YOU WILL BECOME PART OF OUR SUCCESS STORY Increase customer satisfaction and customer retention rate.Make sure customers come back to buy more audit reports.Actively follow up with customers and anticipate their needs, so they never have to ask twice.Identify and capture new opportunities for increasing the number of outsourced audits and communicate with the Account Director.Support the Sales Team by identifying valuable referrals and getting contact information. JOB REQUIREMENTS Proven Customer Support experience or experience as a Customer Service Representative in B2B (ideally more than 2 years).You are fully fluent in French and English, both in speaking and writing.You place a high value on customer-centricity and follow a client-first mentality.Proficiency with HubSpot or other CRM software.Eager to come up with new ideas and pivot when something is not working.You exhibit a highly organized and dedicated working approach keeping track of all leads and thoroughly manage follow-ups.You enjoy working as part of a team while feeling empowered to solve problems with minimum supervision and to communicate with people in higher positions. Job Type: Permanent
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