About the company
Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front and centre. Recognised by Gartner as a "Cool Vendor", Zeotap works with over 80 of the world's top 100 brands, including Audi, Unilever and Virgin Media. It is also the founding member of ID+, a universal marketing ID initiative.
The Role
You will be responsible for leading a portfolio of customers with the goal to make those customers committed to Zeotap for life.
As a highly effective business and technology sales professional, you will have the ability to marshal local and at times global resources to address any customer satisfaction, adoption, expansion, and/or renewal opportunities resulting in clear accountability and consistent service to the customer. You will work closely with regional and at times global Sales leadership to develop and execute go-to-market strategies to facilitate the development of joint solutions and business plans to meet or exceed annual ACV and renewal targets. You will also identify and develop expansion and renewal targets, define the value proposition, and engage and collaborate with the global CSG leader on rules of engagement and operational procedures to quickly resolve issues and identify sales opportunities while ensuring mutual success. You will report on all pre-sales and install base activity and forecast directly to the Head of Customer Success. (Remote work within Spain is possible) #LI-Remote
Your Impact
This is an incredibly important role as you will directly impact the growth and trajectory of Zeotap.
You will be masterful with internal and external engagements and put the customer in the centre of everything you do. You will work closely and collaborate with the Zeotap ecosystem to inspire them to support you so you can exceed your assigned performance targets.
Responsibilities
- You will be an inspirational Customer Success professional that creates a vibrant, inclusive culture that inspires people around you to do their best by epitomizing our 4 core values (PACT: Pioneer, Adaptive, Challenger, Trustworthy), while you create and execute strategies, drive collaboration and align resources and extend our culture to our customers.
- You will partner with customers and internal stakeholders to drive consensus on mutual success.
- You will build, cultivate and maintain high-performing customers, establish new objectives, coach for success and manage joint-selling and success initiatives.
- In the role of Zeotap Customer Success Manager, you will have a successful track record of collaborating with multiple cross-functional stakeholders, including sales, marketing, product, and operations and you will be comfortable interacting regularly with senior-level leaders and the ELT to ensure GTM objectives are met.
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