As a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You'll leverage your prior experience in customer success and cyber security to foster successful and long-term client relationships with Recorded Future. Don't miss your opportunity to become a Futurist!What You'll Do:Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and moreDrive product adoption across a diverse portfolio of the company's top enterprise clients across our EMEA territoryExecute our client engagement strategy by delivering comprehensive Success PlansManage and answer inquiries about our Intelligence Cloud, API/Integrations, and other servicesIdentify, assess, and escalate account risk factors and orchestrate remediation effortsWork closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businessesLearn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver valueRegularly capture and internally share your customers' experience with Recorded FutureBe ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retentionWhat You'll Bring to the Team:Knowledge:Demonstrated experience in Customer Success and enablement principlesStrong understanding of Cyber/Information Security fundamentalsFamiliarity with Project Management processes, strategies, and methodsCompetencies:Passion and drive for making customers happy and successfulPositive, collaborative, and energetic attitude with a strong desire to make an impactPolished and professional approach for delivering customer engagementsExperience designing and executing communications and/or customer success programsSuperb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISORequirements:Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experienceA Native Spanish speaker and fluent in EnglishLocationMadrid, Madrid, SpainSalary55000 - 80000 a year (Euros)Job type:Remote jobTagsmanagersaassecurityanalyststrategymanagementoperationshealthnon tech
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