Customer Success Manager - (Arabic Or Turkish Speaker) - Zc-251 [Qsc870]

We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do: This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed.

The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, and retention & renewals. The role manages diverse, high profile, and/or key accounts.

Key tasks of this role: Develop a trusted relationship with key stakeholders and decision makers.Understand and respond to customer needs, bringing the customer's value into focus.Define and drive a targeted goal-based support engagement plan to realize key business, providing a Preferred Success scorecard.Provide expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions.Facilitate access to product and functional expertise for certain topic areas e.g., via Empowerment Sessions.Provide personalized Quarterly Release Review & Continuous Trend analysis for risk mitigation to support customers in developing an appropriate strategy that maximizes adoption.Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, acting as an escalation point and collaborating with other departments as needed. What you bring: You have a proven record of successful account management, a proactive learner, and a creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up, and documentation, and you delight in exceeding customer expectations.

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