Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our team in Barcelona bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.
Your primary responsibility is to act as a facilitator of your customers' successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):
Empower customers on their program implementation,
Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
Helping them identify appropriate actions towards their target achievement
Delivering training sessions for relevant customer stakeholders (buyers)
Answering clients' operational questions via email or call
Assisting them on how to embed the program into existing processes
Enable customers to:
Monitor their performance and progress through relevant program KPIs
Reach their pre-defined strategic goals through operational excellence
Increase the adoption of the subscribed solution(s) amongst the clients' stakeholder community
Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
Create models to answer current business questions; validate and understand the conclusions
Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere
Qualifications
2+ years successful customer support experience with large accounts acquired in a fast paced environment
The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
Excellent communication skills (Both written and verbal)
Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset.
Excellent excel and data analytical skills
High level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time and stay focused on the main achievement goals
Ability to summarize data into insights in multiple formats (For example, PPT presentations)
Computer literate (MS office, Google Suite, SalesForce, Project management tools…)
Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
Additional Information
Location: Barcelona
Benefits:
Hybrid work organization (from the office 4 days per month)
Flexible working hours
Support with all the necessary office and IT equipment
Remote work from abroad policy
Opportunity to work in a truly international atmosphere
Meals and Transportation Vouchers (Cobee card)
Health, Wellness, and Dental Benefits
Life & Accident Insurance
Unlimited and completely confidential sessions with psychologists and online wellbeing programs.
Employee referral bonus policy
Paid employee volunteer day
Paid moving day (1/year)
Access to online learning library
Virtual and in-person team building events
Co-working space with various services
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
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