Customer Service Specialist - Nordic Native Speakers (Spain Homebased)

Detalles de la oferta

Join us on our exciting journey!
Position Purpose: We are recruiting an awesome team of Nordic language speakers to join us at our Madrid Production Hub office!
We are looking for Swedish, Norwegian, Finnish and Icelandic native speakers.
Diversity is our way of life!
Your primary focus will be to build up a panel of doctors to participate in our research, follow up on the questionnaires sent, and maintain updated data of Healthcare Professionals to ensure that any change is correctly verified through different channels according to our business rules.
If you want to play a key role in a diverse, dynamic, and committed fun team, this could be the role for you!
What to expect: Recruit target doctors and follow-up on their participation.
Create doctor's engagement.
Call new doctors to invite them to participate in our research and widen our panel of healthcare professionals.
Initiate follow-up calls with panelists to achieve maximum rate of return.
Proactively alert the manager on any issue or deviation in the standard procedure.
Our ideal candidate: Skills & other requirements Nordic native speaker is required.
Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
Excellent and professional communication skills (telephone and email).
Experience working for multi-national corporations is an advantage.
Further tasks would include documentation, mailings, troubleshooting, and in some cases translations of text passages.
We invite you to join IQVIA IQVIA is an equal opportunity employer.
We make employment decisions based on qualifications and merit.
We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, or other protected status.
We know that meaningful results require not only the right approach but also the right people.
Regardless of your role, we invite you to reimagine healthcare with us.
You will have the opportunity to play an important part in helping our clients drive healthcare forward, and whatever your career goals, we are here to ensure you get there!
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.
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Salario Nominal: A convenir

Fuente: Talent_Dynamic-Ppc

Requisitos

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