Publicada: 14.11.2024. Actual hasta: 28.11.2024
Office location: Barcelona (La Sagrera)
Customer Service Representative with Russian, Ukrainian & English Salary: to be agreed
Summary information Puesto: Customer Service Representative with Russian, Ukrainian & English
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indeferente
Empresa: CPM International
Description of the offer Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
What you will be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
Offering an omnichannel service to our consumers via telephone, email, chat, and social media
Developing a sound understanding of the products and services offered by our client
Embrace our company values and act as a brand ambassador
Requirements What skills & experience will you bring to us?
Fluent level of Russian/Ukrainian with exceptional grammar and spelling skills
High level of English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
Benefits What do we offer?
Start date: ASAP
Contract: Temporary for sick leave (2-Weeks probation period)
Full time: (39 hours/week)
Working days/Hours: Monday from 12:00 PM to 8:00 PM; Tuesday, from 1:00 PM to 8:00 PM; and Wednesday to Friday 9:00 AM to 5:00 PM.
Salary: €17,537.76 gross per year
Incentives: Top performance incentives
Holidays: 2 days accrued per month / 24 calendar holidays per year
Paid bank holidays + 1 extra day in lieu
Working from home: For candidates outside of Catalunya
Training: 2 weeks of training from Monday to Friday, from 9:00am to 6:00pm
Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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