Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!Our ClientHome to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.What you will be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.You can put yourself in our customers' shoes, analyze their problems, and offer them individual solutions.Offering an omnichannel service to our consumers via telephone, email, chat, and social media.Developing a sound understanding of the products and services offered by our client.Embrace our company values and act as a brand ambassador.RequirementsWhat skills & experience will you bring to us?Fluent level of Russian/Ukrainian with exceptional grammar and spelling skills.High level of English (both written and spoken).A genuine passion for delivering outstanding customer service.Ability to deal with sensitive calls with empathy.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem-solving.BenefitsWhat do we offer?Start date: ASAPContract: Temporary for sick leave (2-week probation period)Full time: (39 hours/week)Working days/Hours: Monday from 12:00 PM to 8:00 PM; Tuesday from 1:00 PM to 8:00 PM; and Wednesday to Friday 9:00 AM to 5:00 PM.Salary: €17,537.76 gross per yearIncentives: Top performance incentivesHolidays: 2 days accrued per month / 24 calendar holidays per yearPaid bank holidays + 1 extra day in lieuWorking from home: For candidates outside of CatalunyaTraining: 2 weeks of training from Monday to Friday, from 9:00 AM to 6:00 PMOffice location: Barcelona (La Sagrera)Other Benefits:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organizationOption to sign-up for Discounted Private Health InsuranceReferral Program - Bring a friend and get a referral bonus.Access to LinkedIn specialized training & courses.Ready to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!
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