Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way. Analysing customer problems and offering individual solutions. Offering an omnichannel service to our consumers via telephone, email, chat, and social media. Developing a sound understanding of the products and services offered by our client. Embracing our company values and acting as a brand ambassador. Requirements What skills & experience will you bring to us? A fluent level of German with exceptional grammar and spelling skills. High level of English (both written and spoken). A genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem solving. Benefits What do we offer? Start date: 23rd of September. Contract: Temporary, 3 months contract (1-month probation period). Full time: (39 hours/week). Working days/Hours: Monday to Thursday from 9:00 am to 6:00 pm and Friday from 9:00 am to 5:00 pm. Salary: €17,537.76 gross per year. Incentives: Top performance incentives. Holidays: 2 accrued days per month / 24 calendar holidays per year. Paid bank holidays + 1 extra day in lieu. Hybrid model: 4 days per month at the office, the rest working from home. Training: 2 weeks of full-time training based in the office. Office location: Barcelona (La Sagrera). Other Benefits: Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program - Free, confidential, and impartial guidance and support. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. Option to sign-up for Discounted Private Health Insurance. Referral Program – Bring a friend and get a referral bonus. Access to LinkedIn specialised training & courses. Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you!
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