Customer Service Representative In Berlin (German Speaker)

From solving technical issues, providing product advice, and following up on customer satisfaction, there are many areas where excellent customer support is required and this is where the company needs you! Join our client's team in Berlin and you will have the opportunity to make a difference!Your responsibilities and impact as a Customer Service Representative will be: Supporting clients' activities by offering world-class service to customers via phone, email, and chat Answering incoming queries from customers Identifying issues and providing solutions Ensuring a high level of customer satisfaction Recording data in the CRM system Providing ad-hoc support Being a team player and participating in the success of the team and project Skills, qualifications, and interests you need to succeed in this role: A native level of German and at least a C1 level of English Previous experience in luxury Customer Service or the Hotel industry Knowledge of the value and impact that a good customer experience can create Being an attentive listener and comfortable communicating with people Having a drive for excellence and professionalism Being a real team player and committed to your work Having a valid German work permit (required). What's in it for you? Competitive salary Full-time position with 40h/week Permanent contract Working in a fast-paced and highly changeable environment Being part of the creation of the Customer Interaction Center Living in Berlin - The diverse and multinational capital of Germany #J-18808-Ljbffr