Customer Service Representative - Fashion (German) - Y-818

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Service Representative in Barcelona, Valencia or Benalmádena.
Position:Customer Service Representative - Fashion
Location:Barcelona, Valencia or Benalmádena, Spain
Employment type:Full-time
Remuneration:Base salary.
DUTIES AND RESPONSIBILITIESIdentify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits.Use cheat sheets, guides and protocols provided during the training.Ensure customer satisfaction and provide professional customer support.Identify when the issue should be re-assigned to another department.Collaborate with other agents or teams in case of more complex cases.Document each action taken in a CRM system in detail.REQUIREMENTSNative or proficient German language, fluent English.Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users.Good disposition to work in a customer service environment.Good listening skills and ability to empathize with others.Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.BENEFITSOffice hours schedule in business hours from Monday to Friday.Excellent remuneration package based on experience, skills and performance.Dynamic and creative team with a positive and friendly atmosphere.Guidance and tools to reach your full potential.
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