David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.
Position: Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
Work model: on-site
DUTIES AND RESPONSIBILITIES:
Handle incoming B2C user requests via telephone/email
Log call details onto case management systems and provide response and resolution within SLA to customer
Solve requests/incidents that require a higher level of technical knowledge
Support technical enquiries and manage incidents of the client's product, car electrical chargers
Progress / close service requests to a satisfactory conclusion on call management system
Proactively update customers with status and resolution progress
Monitor / progress all open queries in queue
Escalate potential service issues to appropriate level
Ensure contractual SLA is maintained
Respond to any reasonable task posed by the assigned manager
Achieve an excellent customer satisfaction level
REQUIREMENTS:
Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
Strong aptitude for working in a customer service environment
Excellent customer care skills, with the ability to listen to and understand customer needs
Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
Able to implement and manage changes in processes
Good communication and team skills, flexibility
OFFER:
Excellent remuneration package based on experience, skills and performance
Rotating shift schedule: Monday to Sunday, 09:00 AM - 08 PM
Be part of a dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Full paid training on the company and the project
Career development programs, specialized courses, and language classes
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