Customer Service In Lisbon (Italian Speaker) [B-276]

Your responsibilities and impact as a Customer Service Agent in Portugal will be:
Respond promptly and professionally to customer inquiries and issues via phone and email.Provide accurate and detailed information about drone products, features, and specifications.Assist customers with product setup, troubleshooting, and usage guidance.Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.Process customer orders, returns, and exchanges.Track and update customers on the status of their orders.Stay informed about the latest drone models, software updates, and industry trends.Provide product recommendations based on customer needs and preferences.Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.Gather customer feedback and provide insights to improve products and services.What is in it for you? Unfixed Term ContractGross monthly salary: 850 eurosTech Compliment: 50 eurosSpecial bonus: 150 eurosLanguage Bonus: 50 eurosPermanency Bonus: 100 eurosRent support: 400 euros for 12 monthsMeal Allowance: 150 eurosTotal gross salary: 1750 eurosHoliday Bonus: 75 eurosPerformance bonus: 120 euros subject to the terms and conditions of the bonus plan from 4th full month productionMedical and dental insurance: You are included in our health insurance plan after 6 months of contract
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