Customer Service For Banking Sector (Dutch/Flemish Speaker)

Customer Service for Banking Sector (Dutch/Flemish Speaker)Barcelona, Spain (hybrid)
Employee
Customer Service
TasksAre you ready to be the first point of contact for clients of one of the world's leading financial services providers? Are you prepared to be the crucial link in the Talk & Help Desk, assisting clients with inquiries about their cards, accounts, payments, and fraud while meticulously following procedures?
If so, we have an exciting opportunity for you as a Customer Service Representative!
Your responsibilities and impact working as a Customer Service Representative will be: Handle client inquiries, technical complaints, and questions related to online banking and the phone appProvide end-to-end solutions for technical questionsAssist clients with questions about their cards, accounts, payment status, and fraud while adhering to specific proceduresUtilize call and email channels to assist clientsMaintain security procedures around sensitive dataEnsure accurate registration of actions taken with clients in the systemWhat's in it for you?Type of contract: IndefinidoFulltime rotative shifts, Mon-Fr from 09:00 - 21:00 and weekends from 9:00 - 17:00. 5 days a week, 2 weekends a month.Training: 2 weeksEquipment providedGrowing opportunities within the companyEvents with the teamFree Spanish lessonsMeal allowances possibleInternational environmentSupport from the company regarding NIE and SSNRequirementsSkills, qualifications and interests you need to succeed in this role: A native level of Dutch and a good level of EnglishHaving interest in the banking sectorBeing an attentive listener, comfortable and skilful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceBeing able to handle sensitive data reliablyYour Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.
Living in Barcelona: What to Expect The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunities
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