WebCargo digitizes global freight sales for over 2,000 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We're not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. That's not cheap, so we've raised nearly $100 million from investors like GE Ventures, the Singapore Exchange and Aleph, making and have gotten the BBC, TechCrunch, and the Wall Street Journal excited about freight.Turns out it's kind of a big deal. As one of the largest tech platforms for a huge industry, we've been crushing it with double-digit growth, year after year.Since we aim for the sky (air freight tech company and all…), we're now bringing all air cargo bookings online with eBookings, creating the world's largest live air freight platform with companies like United Airlines, Air France, IAG, and others.As our Customer Service Associate (or Superstar of the Sky, if you prefer a hero name), you'll help manage the hopefully very, very rapidly growing number of eBookings.Responsibilities:Monitor all eBookings placed on-platform to ensure that every bit and byte of data is transferred effectively from the freight companies on our platform to the airlines.Track and investigate eBookings issues. When things go wrong, you'll escalate appropriately to the right people.Customers come first. You'll be the point of contact for our users, following up with them to ensure a smooth booking experience.Document feature requests and help prioritize our roadmap based on customer feedback.Serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.Help automate communication and streamline on-platform training.RequirementsJob RequirementsLogistics or supply chain skills are highly desirable.Up to a year of experience in customer-facing roles (Customer Service, Account Management or similar).At least one year of experience using software to manage tasks and/or support tickets.Methodological, organized, and detail-oriented.Fluency in English and German.Why is WebCargo by Freightos exactly where you want to work?Location: Barcelona, Spain with an employee-friendly hybrid model.Annual training budget for personal and professional development.Competitive salary and participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.Ticket restaurant, Private Health Insurance, and Flexible remuneration options for nursery, training, and transport.Full-time position with a flexible schedule & intensive working hours on Fridays.Multicultural and open environment, full of great people from multiple countries.Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.WebCargo, a Freightos Group company, is an equal opportunities employer and we make every effort to ensure that all potential employees are treated fairly and equally.
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