Job Title:Customer Representative (Speaking-speaking) - On-site - Sport Clothing IndustryJob DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.If you're looking to grow and be inspired, as a Customer Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleAs a Customer Representative on our team, you will:Provide first-class customer satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.Handle incoming customer contacts (via telephone, e-mail, chat, or social media), log call details onto call tracking systems, and perform call follow-ups according to procedures.Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support, and additional tasks that result in consumer satisfaction.Forward escalations and defined topics to the respective Client's brand units and/or contact persons when necessary.De-escalate complaints, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for resolution of non-standard cases.Ensure correct presentation of the Client's corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are bilingual or proficient in Spanish and proficient in English.Are self-motivated, a team player, supportive, outgoing, and open-minded.Have active listening/comprehension skills.Have very good written skills and a customer-focused attitude.Have a goal-oriented attitude and time management skills.Have minimum knowledge of Office pack + keyboarding skills.Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:Full-time 20 hours/week contract: Monday to Friday from 10:00 to 14:00.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Experience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.Location:ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:English, Spanish (Required)Time Type:Part timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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