Job Title: Customer Representative (Italian-speaking) - Remote - Part-time - Fashion Industry MA02
Job Description
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Escalate potential service issues initially with Mentor and follow all the processes and procedures of the project.
Understand and comply with administrative duties.
Your qualifications
Concentrix is a great match if you:
Are proficient or bilingual in Italian with an advanced level of Spanish.
Have customer care skills – ability to listen to and understand the customers' needs.
Can take ownership of, and progress calls to resolution or escalate calls to resolution.
Have excellent communication skills and adaptability.
Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration is a plus.
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
Part-time 30 hours/week temporary contract: Monday to Friday, from 15.00 to 21.00.
Salary 14,200 euros gross/year + up to 1,060 euros gross/year in bonus.
Work from home in Spain.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs and specialized courses.
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1542400
Location: ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements: English, Italian, Spanish
Time Type: Part time
2025-01-28
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