Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Aveiro, Portugal (On-Site) you will ensure that performance goals are met across all operations while fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. What you will do in this role As a Customer Service Representative, you will: Assist viewers through phone and/or chat regarding their inquiries Provide account and application support to viewers namely about software functionality Provide technical support and troubleshooting of system configurations and network settings Provide accurate and real-time answers to viewer's inquiries Contribute to creating brand engagement for our Client Your qualifications Concentrix is a great match if you: Have a high level of French (C2) and fluent in English (B2) Are passionate about the entertainment and media industry Demonstrate excellent communication skills coupled with empathy and team spirit Are familiar with digital streaming services and devices Have a positive and can-do attitude What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Aveiro, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. #J-18808-Ljbffr