Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. What you will do in this role Handle incoming customer contacts (via telephone, email, chat or other automated alerts) and solve users' demands Log call details onto call management systems and provide response and resolution within SLA Maintain service and product knowledge and expertise associated with applications specific to individual customers Ensure contractual SLA is maintained Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: Are proficient or bilingual in French and advanced in English. Spanish is a plus! Have good disposition to work in a customer service environment Have customer care skills - ability to listen to and understand the customers' needs Can take ownership of, and progress calls to resolution or escalate calls to resolution It will be a plus if you have: Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration What's in it for you In this role, we offer benefits that help support your unique lifestyle: Part-time 25 hours/week temporary contract: Monday to Friday, from 10:00 to 15:00 Salary 11,800 euros gross/year and a bonus of 1,200 euros gross/year Central location in Barcelona Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1553282 #J-18808-Ljbffr