Customer Representative (English-speaking) - Remote - Part time GW01 Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative (remote), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.What you will do in this roleTake incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.Take incoming calls from boutiques and shops and resolve demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor. Follow all the processes and procedures of the project.Understand and comply with administrative duties.Your qualificationsProficient or bilingual in English.Good disposition to work in a customer service environment.Customer care skills – ability to listen to and understand the customers' needs.Can support consumers in the sales and post-sales process by product recommendation.What's in it for youPart-time 20 hours/week temporary contract: Monday to Friday 16:00 to 20:00.Salary 9,500 euros gross/year + up to 1,25 euros gross/year in bonus.Work from home anywhere in Spain .Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer.We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.#J-18808-Ljbffr