Description:
Experience the power of a game - changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Customer Representative on our team, you will:
- Take incoming customer calls (via telephone, email, and chats) and solve users' demands.
- Support technical enquires and manage incidents of the client's product, car electrical chargers.
- Proactively update customers with status and resolution progress.
- Escalate potential service issues to appropriate level
- Achieve an excellent customer satisfaction level
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in Dutch with an advanced level of English
- Have customer care skills - ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week permanent contract: rotative between Monday to Sunday, from 09.00 to 20.00
- Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus
- Remote from Spain, or on-site based in our newly renovated office in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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