Customer Representative (Bilingual: French/Spanish) | Yo-825

Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role Take incoming contacts (via telephone and email) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual clientsUnderstand the customer profile and maintain appropriate communication in relation to itEnsure contractual SLA is maintainedAct as a Brand Ambassador for the company and their productsYour qualifications Proficient or bilingual in French and Spanish with advanced EnglishGood disposition to work in a customer service environment, as well as teamwork skillsCustomer care skills - ability to listen to and understand the customers' needsAbility to take ownership of, and progress calls to resolution or to escalate calls to resolutionInitiative and availability to receive training and adaptation skillsProven expertise in client services regarding fashion or boutique experienceInterest and passion for fashion as well as knowledge of the latest fashion trendsProven expertise in E-commerce client service (after purchase)Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic wayProven expertise in Payment Method platformsKnowledge in CRM software
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