Customer Experience Specialist (German) [Ea-841]

We are working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project.
This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.
Position: Customer Experience Specialist (German)
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:Support B2B customers over the phone, email, and chat.Communicate with customers to find the best solution to their problem.Constantly brainstorm with your colleagues to improve the Customer Experience.Troubleshooting, innovation, and change management are part of the daily business.You will use the latest technology and AI integrations and become an expert in this field.Control and handle payment inquiries from sellers and buyers through various client platforms.Responsible for Trustpilot reviews improving overall company NPS through excellent service.Flagging and escalation of customer queries and coming up with suitable solutions.Mapping and improving business processes to enhance customer journey and satisfaction.REQUIREMENTS:Fluent level German and fluent English.Customer service is in your DNA and you have some experience already.Excellent communication skills.An interest in innovation (think chatbot-integrations).You are proactive and solution-oriented.You can think outside the box to always find a solution for the customer.A technical background is an advantage.You are proficient with computers and can type at lightning speed.BENEFITS:Spanish and mindfulness classes.Great Friday evening drinks.Fitness bootcamps to stay fit and active.Work at a tech startup where you can develop and there is room for your ideas.Improve your professional skills: communication, innovation, and implementation of new technology.An international working environment with 20+ nationalities.An amazing adventure in one of Europe's most beautiful cities.Working in a close-knit and start-up team.Free lunch and breakfast at the office.
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