Recruitment Apple Lovers is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of payments processor. Position: Customer Care Specialist with German Location: Remote/work from home in Croatia Employment type: Full-time. Date of start: 21st November DUTIES AND RESPONSIBILITIES: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels Navigate internal and external documentation and resources to provide world-class service Identify and escalate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere. REQUIREMENTS: Native or fluent in German, both verbal and written Residing in Croatia and being able to take on a job legally without the company's support Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Experience in Customer Support, and technical support, especially with a help desk or other IT functions Ability to go through a background check Strong abilities to work independently and as a remote team player Problem-solving and critical thinking skills Adaptable and flexible, demonstrating abilities to work with process and information changes Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office) Working schedule: 9am - 11pm, Monday to Sunday, by rotation. OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Private health and life insurance Fully remote work from Croatia A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential.