In SumUp, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other.
SumUp is more than just a cash register - it offers an innovative ecosystem where over 2000 people are working hard to go as far as possible and become the European leader in our market.
What you'll doGuarantee the management and prioritisation of the customer demands and solve themOffer an unwavering quality to our customersManage diverse requestsEnsure adequate communication and accompany the internal teams in case of major incidentsYou'll be great for this position if you'reFluent in German and EnglishCurrently hold the NIE or in process of gaining thisProblem-solverOutstanding communicator, customer-oriented, empathetic and able to manage stressExperienced as a customer support agent - minimum 6 monthsKeen to evolve in a start-up environmentFlexible working on a shift rotating scheduleHappy to work at our Barcelona HQWhy you should join SumUp?A company in full acceleration both in business and R&DCompetitive salariesRestaurant ticketsTransport allowance1 month paid trainingFree language coursesMultiple axes of learning and personal and professional developmentCozy offices near La Sagrada FamiliaWeekly breakfasts and surprise lunchesRegular 'Beer Friday' briefingsGet to know us!A phone or video-interview with the TA team from HR (30 mins)A video-interview with the Customer Care Specialist and Team Lead (30 mins)About SumUpWe believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
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