Csr Bilingual Manager (Mandarin)

Responsible for overseeing a team of Customer Service Representatives who communicate with clients primarily in mandarin. You will play a vital role in ensuring exceptional customer service delivery while managing a team of 20-30 individuals. Qualifications: Bachelor's Degree is required Able to speak, write, and read Mandarin and English fluently Minimum of three (3) years experience as Operations Manager (or equivalent) in a BPO Setting is required Background in Fintech Industry will be an advantage Has experience handling Voice, Chat, and Email lines of business In-depth knowledge of customer service principles and practice Willing and able to work onsite/in-office daily#J-18808-Ljbffr