Description Agilent inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.
Information about Agilent is available at We are looking for a collector (m/f/d) to support the DACH collection team.
In this dynamic and proactive role as a collector, you will take care of customer relation management; investigate issues that occur after sales and clarify mismatching payments with customers, accounting and business.
It is important to maintain customer accounts and good documentation and to follow-up rigorously on payment reminders.
Communication with our customers will happen mostly via telephone and email.
Your key objective will be to reduce the number of days our invoices are unpaid (days sales outstanding) and maintain the quality of the ageing of invoices.
As such, you will be driven to achieve a low percentage of overdue invoices in your client portfolio, the level of on-account payments, collections percentage, as well as asserting your influence on client payment behaviour while ensuring compliance with Agilent Policies, Guidelines, and Business Conducts.
This is a critical job for the organization as your responsibility may cover a portfolio of $12 million in receivables, covering approximately 350 customers.
The quicker we get our invoices paid, the healthier the organization is.
Your contribution has a direct impact on our business performance.
Qualifications To be successful in this job, you should have a Bachelor Degree in Business Administration, Economy or similar with good Microsoft Office skills, especially Excel.
Experience working in the DACH (German-speaking) market is preferred together with an international background.
You should feel comfortable talking to customers and working in a finance environment with an emphasis on quality and innovation.
You should have good problem-solving and teamwork skills.
Experience in customer service is needed; any experience in credit collections is positively valued.
The candidate should be ready to go above and beyond, able to deal with occasional stress and take on additional responsibilities.
The language requirements for this position are German (native level standard) and English; any other languages (French) are a plus.
This position is located at the office in the World Trade Center Barcelona.
Agilent offers: A role among passionate colleagues, in a growth-oriented and inclusive environment.
You will discover a caring and fast-paced environment, built on integrity, sharing, and trust!
Career development opportunities in an international company Competitive compensation and benefits package: Company pension scheme, private healthcare, lunch vouchers, gym funding, and many more!
Permanent contract in a fast-growing global company.
Additional Details This job has a full-time weekly schedule.
Our pay ranges are determined by role, level, and location.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Pay and benefit information by country are available at: Agilent Technologies Inc. Agilent is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: Shift: Duration: No End Date No End Date Job Function: Customer Service #J-18808-Ljbffr