Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on.
We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
As a Cloud Partner Account Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security.
You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud.
Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.WHAT YOU'LL DODrive quarter over quarter cloud revenue growth working through assigned partnersMake a territory analysis and planning for dedicated geographies to identify top potential partnersPerform account planning with all managed partners with level of certain details depending on partner's engagement, loyalty and responsivenessTrain new and existing partners with existing and new productsGuide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and toolsGuide partners to adopt Acronis Automation and Security tooling to increase their operational efficiencyMotivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partnerDrive partner's satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycleDrive successful upsell/cross sell initiatives with partner to increase new services attach ratePut maximum efforts to avoid churn and retain a partnerEngage and orchestrate all needed internal resources to help dedicated partners' growthProfile every managed partner on vendors and tools they sell/use putting all information into Partner Passport.
Every CSP Passport should have not less than 80% fields filled outKnow partner's lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committedMaintain a regularity/frequency of contact with every partner depending on priorityWHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desiredProven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocolsExperience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software servicesIn-depth channel and field sales knowledge with an understanding of the cloud market business modelStrong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questionsSelf-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracyTeam-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunitiesComfortable with ambiguity and willingness to adapt to changes in responsibilities and strategiesHighly persistent in follow-up conversations, negotiations and closing sales skillsStrong presentational, communication, interpersonal, planning and time management skillsFluent German and EnglishPassion and commitment to succeed by working hard and never giving upWHO WE ARE Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users.
Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.
We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries.
Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve.
Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team.
Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business.
We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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