Job Summary:
We are seeking a highly skilled Clinical Service Specialist to join our team at Beckman Coulter Diagnostics. As a key member of our customer care team, you will be responsible for providing frontline support to our customers by resolving technical issues and ensuring the operational performance and data quality of our systems.
**About Us:**
Beckman Coulter Diagnostics is a leading provider of innovative diagnostic solutions that help improve patient lives. With a rich history spanning over 80 years, we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Our company values diversity, inclusivity, and collaboration, and we are committed to providing enriching careers for our associates.
Responsibilities:
* Provide technical expertise and troubleshooting skills to resolve customer problems and issues
* Drive revenue growth while ensuring strong customer contract retention rates and warranty conversion
* Apply critical thinking to resolve instrumentation performance issues, train customers, and verify system operation and data quality
* Collaborate with internal teams and external customers to deliver successful installations and meet customer requirements
* Participate in continuous learning and development opportunities to enhance knowledge and skills
**Requirements:**
* Associate degree in a relevant field (technical, biomedical, instrumentation, electrical engineering, or related) or equivalent experience
* Excellent communication and interpersonal skills
* Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel
* Fluency in English verbal and written
* Previous experience in diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment is an asset
**Benefits:**
* Competitive salary: $85,000 per year
* Comprehensive benefits package, including medical, dental, and vision insurance
* Retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
**Location:**
This role will be based in Barcelona, Catalunya, and will involve remote work arrangements. At Beckman Coulter, we value flexibility and offer enriching careers, no matter the work arrangement.