About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do: Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.Introduce Gartner services and capabilities to new clients and communicate value to decision makers.Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.Conduct regular reviews of client book of business looking into performance and key client engagement metrics.What you will need: 2+ years relevant professional and/or internship experience.Proven track record of success fueled by a passion for delighting clients.Strong communication, collaboration, prioritization, critical thinking, and influencing skills.Bachelor's or Master's degree preferred.Ability to use German at a business level (reading/writing/speaking).What you will get: We offer a highly competitive rewards & benefits package. Collaborative, team-oriented culture that embraces diversity. Professional development and unlimited growth opportunities.
Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team.
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